Return, Exchange & Refund Policy

Every fabric is checked for quality, colour and length before it is packed. If something is not right with your order, tell us and we will put it right.

What we accept for return or exchange

Fabric is cut to the length you order from the roll (than), so it cannot be sold again once cut. For this reason we accept a return or exchange when:

• the fabric arrives damaged or defective;
• you receive a different product, colour or length from the one you ordered; or
• the fabric is materially different from its description or photos on our website.

Small differences in shade between a screen and the fabric in daylight are normal and are not a defect.

We cannot accept returns for a change of mind, or for fabric that has been washed, cut, stitched or altered after delivery.

Time limit

Please contact us within 3 days of delivery.

How to request a return or exchange

1. Contact us on WhatsApp or by email with your order number and a short description of the problem.
2. Send clear photos of the fabric, and of the packaging if the parcel arrived damaged. An unboxing video helps us settle damage claims faster.
3. Once we confirm the return, we will arrange a pickup or share the address to send it to. Please return the fabric unused and unwashed, with its tags and packaging where possible.

Please do not send a parcel back before contacting us, so that we can track it and process it quickly.

Replacement, refund or store credit

When your return is approved, you can choose:

• a replacement of the same fabric, if it is in stock;
• a full refund of the amount paid for the item, to your original payment method; or
• store credit: a coupon for the full amount, valid for 6 months, if you prefer.

When a return is due to our error (a damaged, defective or wrong item), we pay for the return shipping.

Refunds are issued within 7 days of approving your return. Your bank or payment provider may take a further 5–7 working days to show it in your account. If you paid cash on delivery, we refund by UPI or bank transfer to an account you share with us.

Sale and discounted items

Sale items cannot be returned for a change of mind. If a sale item is damaged, defective or wrong, the terms above apply in full.

Cancelling an order

To cancel an order before it is cut or dispatched, see our Cancellation Policy.

Contact us

• Kabra Vastra Bhandar (trading as ManTire)
• Main Choraha, City Road, Madanganj-Kishangarh, Rajasthan 305801
• GSTIN: 08ABFPK0924M1ZK
• Email: teammantire@gmail.com
• Phone / WhatsApp: +91 97851 45215
• Hours: Monday to Sunday, 10 AM – 8 PM

Grievance Officer

If you have a complaint about an order, a product, this website or how we handle your personal data, please contact our Grievance Officer:

• Grievance Officer, Kabra Vastra Bhandar
• Main Choraha, City Road, Madanganj-Kishangarh, Rajasthan 305801
• Email: teammantire@gmail.com
• Phone / WhatsApp: +91 97851 45215
• Hours: Monday to Sunday, 10 AM – 8 PM

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.